Privacy Policy - Single O

PRICING & GST

All prices are quoted in Australian dollars (AUD) and are subject to change. Unless stated otherwise prices are GST inclusive. Single Origin Wholesale Pty Ltd will issue a Tax Invoice for all purchases.

DELIVERY

See our Shipping & Pick-ups Policy.

CUSTOMER SERVICE

If you have any questions about ordering please call us on 02 9693 2232 9-5 Mon-Fri.

If there are ever any issues preventing us from getting your order to you, on time, we’ll notify you next business day to sort out a gameplan.

If you have any feedback about our website, customer service, packing, or delivery services, we wanna know! Hit us up on shop@singleo.com.au.

PRIVACY POLICY

Single Origin Wholesale Pty Ltd will only use the details we collect for the purpose in which they were submitted. These details are for our own use only and under no circumstances will be supplied to any other institution or person for any purpose. We will use this information to process your order and, if requested, provide you with mail subscription updates.

We do not store credit card information, with the exception of recurring subscription purchases. For more info on subscriptions, click here. Unless required to do so under Law we do not keep a record of user IP addresses.

METHOD OF PAYMENT

We accept all major cards.

CANCELLATION POLICY

Sorry, orders can’t be cancelled. For any technical issues around order placement, contact shop@singleo.com.au

RETURNS POLICY

If you received coffee that was not as per what you ordered (eg wrong product type, wrong grind), we take full responsibility and will replace it immediately. Please let us know via shop@singleo.com.au

If you purchased equipment that is faulty or broken, we will exchange, refund or credit your purchase within 14 days. (Please note this does not include equipment damaged by incorrect installation or maintenance.) For applicable returns, please contact shop@singleo.com.au with your name, purchase order and reason for the return. Please return the goods within 14 days of the ship date to: Single O, 28B Cranbrook St, Botany NSW 2019. Goods must returned in their packaging.

WARRANTIES

For equipment faults after 14 days, please refer to your equipment product warranty and contact the equipment manufacturer/distributor directly. By using this site, you acknowledge that Single O shall not be liable for damages of any kind related to your use of this site. The contents of this site are without warranties of any kind.

ERRORS & OMISSIONS

Single Origin Pty Ltd endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

COPYRIGHT

All material provided about Single O coffee is copyright to Single Origin Pty Ltd and is to be used for personal reference only. Single O and Single Origin Roasters are both registered trademarks of Single Origin Pty Ltd.

ABN

Single Origin Wholesale Pty Ltd ABN: 57 140 947 306

SECURITY

The site is protected by 256-Bit SSL security (the same as your bank and the Military use). Your information is transmitted using secure methods at all times, and in accordance with PCI recommendations. Administrative passwords are kept securely and changed every 90 days. Under PCI compliance regulations, your credit card details are transmitted securely and the complete Credit Card Numbers are obfuscated from the view of Single O staff.