FAQs - Single O

SHIPPING & PAYMENT FAQs

We accept all major cards - Amex holders rejoice!

Australia Post aims for delivery within 3 working days for Sydney, Brisbane and Melbourne metro. See average delivery times here, and use tracking to keep a close eye on your delivery too - you’ll be emailed tracking details when your order dispatches.

Outside of those metro areas, you'll see longer lead times. The good news is, coffee needs to rest a minimum of 2-3 days (& preferably up to 5-7 days) after roast to allow gases to escape the bean. So don't worry if you're looking at a 5 day delivery timeframe - that just means the coffee will be ready to go when it arrives.

If you need it quicker, we offer a Star Track premium service too. Make your choice at checkout. Please note - Star Track does not deliver to PO Boxes.

If you're somewhere particularly hard to reach - say, Norfolk Island - we strongly recommend that you select Star Track. That's because AusPost can't reach you in less than a week and we want to make sure you get your coffee sooner!

If you'd like to activate authority to leave unattended, please say so in the comment section when you place your order. Otherwise, you can collect from your local Post Office after an attempted delivery at your convenience.

We’ve been there. You can reset your password via the account login page, and if you’ve somehow forgotten your email address too, give us a call on 02 9693 2232 Mon-Fri 9-5.

Good for you! We have the basics on our website here & we periodically run public training courses, which you’ll see pop up on the store. Best way to stay informed is to sign up to our newsletter.

International Shipping is something we haven’t quite nailed yet, though we are working on it. If you’d like be notified when we figure it out, let us know at shop@singleo.com.au. If by chance you’re living in Japan, you can order from our satellite roastery in Tokyo!

 




SUBSCRIPTION FAQs

Subscriptions go out fortnightly on Friday; after you complete your purchase, we’ll send through a welcome email letting you know when your first delivery will go out. For delivery time estimates, shoot up to SHIPPING & PAYMENT FAQs.

3 months = 6 deliveries

6 months = 13 deliveries

12 months = 26 deliveries

Yes, just make sure to do so by the Tuesday before your Friday sendout. Your skipped delivery will be added to the end of your subscription, so when your subscription technically ends, you’ll receive one more delivery.

Easiest way is to log into your account, click into your Delivery section, locate the delivery date you don't want to receive & click Skip.

Wait for your page to refresh and you’ll notice there’s now an option to Unskip. That means it worked!

Alternatively, email shop@singleo.com.au. Or go old school and call 02 9693 2232 Mon-Fri 9am-5pm.

Just email shop@singleo.com.au or go old school and call 02 9693 2232 Mon-Fri 9am-5pm. Either way, make sure that it’s done by the Tuesday before your next send out date.

If you know what your recipient likes to drink, just complete any subscription purchase using your details & leave the recipient’s name & address in the checkout comments. We’ll contact you to double check before their first delivery.

If you're not 100% sure how they brew their coffee, you can purchase a gift voucher to any value, send it to the lucky lady or lad via email, and they can use it towards a subscription purchase.

Either way free to reach out with questions via shop@singleo.com.au. Or go old school and call 02 9693 2232 Mon-Fri 9am-5pm.


RECURRING PURCHASE FAQs

A recurring purchase is a repeating order that goes out at a duration of your choosing (1,2,3 or 4 weeks) and continues until you choose otherwise. Recurring purchases are only available for blends.

It’s easy-as! On any blend page, select the option to Create a recurring purchase & choose your frequency from the drop-down menu. Then select your Quantity, Size and Grind, and add to cart.

Your first order will be charged & generated at the time of purchase. From then, every X weeks, an identical order will be charged & generated.

When you make your initial purchase, you’ll notice that the checkout url is via rechargeapps.com – this is the secure app that holds your payment details. It’s, PCI-compliant, super secure, the whole shebang - you can take a look here.

Make sure you’re logged in:

  1. Click Account in the top right of the shop page & enter your account deets.
  2. Click Manage Subscriptions. This will bring up a list of all your recurring purchases & subscriptions.

To modify the quantity for all future deliveries:

  • Locate the recurring purchase you’d like to modify and click Edit.
  • Under Quantity click Change Product Quantity. Enter the new quantity and click Save.

To modify the quantity for one delivery only:

  • Click Delivery Schedule. This will bring up a list of your next 6 or so recurring purchases.
  • Locate the delivery you’d like to modify and click Edit.
  • Under Quantity click Change Product Quantity. Enter the new quantity and click Save.

Alternatively, email shop@singleo.com.au. Or go old school and call 02 9693 2232 Mon-Fri 9am-5pm.

Unfortunately, you can’t change the frequency of your recurring purchase – you’ll need to Cancel & start over.

Easily done, just make sure to do so two day before your next scheduled order generates. Your skipped delivery will be added to the end of your subscription, so when your subscription technically ends, you’ll receive one more delivery.

Easiest way is to log into your account, click into your Delivery section, locate the delivery date you don't want to receive & click Skip.

Wait for your page to refresh and you’ll notice there’s now an option to Unskip. That means it worked!

Alternatively, email shop@singleo.com.au. Or go old school and call 02 9693 2232 Mon-Fri 9am-5pm.

Address: easiest way is to log into your account, click into your Subscriptions section, locate the recurring purchase you'd like to edit, click Edit, and then Edit again underneath the address.

Payment deets: easiest way is to log into your account, click into your Subscriptions section, locate the recurring purchase you'd like to edit, click Edit, and then Update Payment Information. This will take you to the ReCharge secure portal to update your saved card information.

Alternatively, email shop@singleo.com.au. Or go old school and call 02 9693 2232 Mon-Fri 9am-5pm. Either way, make sure that it’s done by the Tuesday before your next send out date.

Make sure you're logged in, click Manage Subscriptions. This will bring up a list of all your recurring purchases. Locate the recurring purchase you'd like to end and click Cancel.

If you change your mind at a later date, you can Re-activate by the same process.


OTHER FAQs

Treat your coffee like a fresh product – buy small amounts frequently. Keep it airtight in the pantry or cupboard (not the fridge!) and try to avoid exposure to heat, light, moisture and oxygen. This will give you the best shelf life and optimum taste.

Your beans are ideal within 3 weeks from roast. There are exceptions to the rules and rules to the exceptions, but this is the general go. Note this doesn’t include ground coffee, which is ideal for a mere 3 minutes.

Wait 2-3 days from roast, minimum, particularly if using an espresso machine. The volatile gases need to escape from the roasted beans for a day or two. (And you’ll have a less bubbly espresso pour).

If it has been ground for one particular brewing device, don’t go changin’. Grind coarseness varies for each apparatus and there’s nothing interchangeable about it. If you have beans and you want to run some through, say, your V60, and some through your espresso machine, that’s fine, so long as you haven’t selected ‘filter roast’ when purchasing.

We have a stellar bunch of cafes that we’re the proud coffee supplier for, and you’ll know them if they say ‘Single O’ on the menu or perhaps on our ‘OFile’ coffee card by the machine. If XYZ or ABC is saying ‘single origin’, it most likely means they’re showcasing an unblended coffee from one growing region. (Referring to a coffee type, not a brand.)

C’mon now, they’ve just copped a rap because they’ve been used incorrectly - most often the coffee was heating for too long and the brew never stood a chance due to poor coffee quality and an unflattering roast. However, many local cafes now serve delicious drip filter, brewed with great beans to correct specs. Try one!